The cart is empty

Delivery UK mainland:

'Standard Delivery (UK mainland)' is our default option and is normally 2-4 working days.  'Standard Delivery' costs: 

£4.00 or orders under £25.00

£6.00 for orders of £25.00 to £250.00

Orders of over £250.00 are delivered Free of Charge

'Express Delivery (UK mainland)' means your order will be despatched within 24 hours (mon - fri) and if the order is placed before 1pm we will despatch the same day where possible, using a 24hr courier / First Class Mail.  'Express Delivery' costs: 

£6.50 for orders under £25.00

£9.50 for orders of £25.00 to £250.00

For orders of over £250.00 a £3.50 charge for the Express service will be payable

Please note, 'Express Delivery' is not guaranteed 'Next Day' delivery and we do not guarantee the services provided by our couriers or by the Royal Mail.  Sorry but we cannot be held responsible if our couriers or the Royal Mail fail to deliver goods on time.  During busy periods 'Express Delivery' may not be available 

Delivery outside UK Mainland/Overseas Delivery:  For delivery outside UK Mainland please ensure you select the correct option for your country/area from the drop-down menu.  Selection of the incorrect option may delay your order whilst we contact you to request further payment

If you have any feedback regarding our website or the ordering process please feel free to contact us. If you are having any problems ordering or need any help please contact us by:

email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 01279 410300

--------------------------------------------------------------------------------------------------------------------------------

RETURNS POLICY & EXCHANGES

If you return a stock item to us within 14 days, in perfect condition, complete with the original packing, we will be happy to exchange or refund it should it not fit your pony. Returns made after 14 days or soiled goods (with marks or hair on them) will not eligible for exchange or refund and will be returned at the customer’s expense. When trying rugs on your pony, always use an under rug or thin summer sheet. All goods must be returned in the original packaging and in the same new condition in which they were received. Please pack items carefully to avoid damage and enclose your completed returns note/packing list. Please send return parcels by traceable post or courier, as we cannot be held responsible for any returned items that go missing in transit. All carriage costs will be payable by the customer when exchanging items where the incorrect size has been ordered. Return carriage will only be reimbursed where goods are proved to be faulty or supplied incorrectly. Items that have been made-to-order, made to the customer’s own requirements and colours or with any alterations, embroidery or extras (leg straps etc.), or ordered especially for you, cannot be returned under any circumstances. Bits may not be returned once they have been tried in a pony’s mouth.