Delivery & Customer Information

 

Delivery UK mainland:

'Standard Delivery (UK mainland)' is our default option and is normally 2-4 working days.  'Standard Delivery' costs: 

£4.00 for orders under £25.00

£6.00 for orders of £25.00 to £250.00

Orders of over £250.00 are delivered Free of Charge

'Express Delivery (UK mainland)' means your order will be despatched within 24 hours (mon - fri) and if the order is placed before 1pm we will despatch the same day where possible, using a 24hr courier / First Class Mail.  'Express Delivery' costs: 

£6.50 for orders under £25.00

£9.50 for orders of £25.00 to £250.00

For orders of over £250.00 a £3.50 charge for the Express service will be payable

During busy periods 'Express Delivery' will only be available to registered (signed-in) customers 

Please note, 'Express Delivery' is not guaranteed 'Next Day' delivery and we do not guarantee the services provided by our couriers or by the Royal Mail.  Sorry but we cannot be held responsible if our couriers or the Royal Mail fail to deliver goods on time

 

Delivery outside UK mainland, & Overseas Delivery:

For delivery outside UK Mainland please ensure you select the correct option for your country/area from the drop-down menu.  Selection of the incorrect option may delay your order whilst we contact you to request further payment

 

Using our Website:

1)     The products on our website are grouped together into categories and are listed as numbered pages on the left. Clicking on one of these pages will show all similar products in our range. Some products may be listed on more than one page if relevant

2)     Some pages on the site have sub-pages and these are indicated by a cross inside the box next to the name of the page. The sub-page can be viewed by clicking on the cross, and also when the main page is open. Some useful information eg. ‘Sweet-Itch Info’ (under page 5) and ‘Grazing Muzzle Info’ (under page 10) can be found as sub-pages

3)     If you know what you are looking for the quickest way to find it is to use the ‘Search’ function. Just enter the name of the item, click on the search icon, and all products with that, or those, word/s in their descriptions will appear

4)     In the list view click on ‘Name’ to sort products into alphabetical order, or click on ‘Price’ to sort the products into price order

5)     Click on a photo to enlarge it and click on the cross in the top right-hand corner to go back to the list view

6)     If you have a question about a product you can ask us by using the ‘Question about product’ button

7)     If you would like to tell a friend about a product you can do this via email by using the ‘Recommend product’ button

8)     Products listed as 'Out Of Stock' will normally be available within a few days.  'Out Of Stock' items cannot be ordered but if you would like us to let you know when the item is available again please click the 'Notify on availability' button and enter your email address.  Our system will then send you an email when the product is back in stock and you will then be able to order it in the usual way

 

How to Place an Order:

1)     Find the item you require. You can use the ‘Search’ function, or view the relevant page to see all similar products

2)     Click on the item. Then select the correct size and colour etc. from the drop down menus (if applicable)

3)     Alter the quantity in the quantity box if you require more than one of the item selected

4)     Click ‘Add to Shopping Basket’. Your Shopping Basket is now displayed and you can check that the correct item has been added. The quantity can be changed and items can be removed at this stage if necessary

5)     Repeat steps 1) to 4) to add any further products required

6)     Select your delivery option. 'Standard Delivery (UK mainland)' is our standard delivery and is normally 2-4 working days.  'Express Delivery (UK mainland)' means your order will be despatched within 24 hours (mon - fri) and we will despatch the same day where possible, using a 24hr courier / First Class Mail.  During busy periods 'Express Delivery' will only be available to registered (signed-in) customers.  Please note, 'Express Delivery' is not guaranteed 'Next Day' delivery and we do not guarantee the services provided by our couriers or by the Royal Mail.  Sorry but we cannot be held responsible if our couriers or the Royal Mail fail to deliver goods on time.

7)     Add any other details in the ‘Order or Delivery Comments’ box

8)     Once your order is complete and correct click the ‘Check out’ button.  Please double check at this point that the correct sizes have been ordered

9)     If you want to finish the order later you can save it using the ‘Save the current shopping basket in the shopping list’ function. You will need to be registered and signed in to do this (see notes below)

10)     If you have already registered enter your email address and password now and ‘Sign In’. If you have not registered (and do not wish to do so) you will need to fill in the ‘Are you new here?’ form with your name and address etc. each time you order. You do not need to register to place an order, but if you do it will save you time next time you order and you will also be able to view our Special Offers etc. and access all the other functions we have provided on this site (full details below)

11) Please be sure to enter your email address correctly as we will use this to contact about your order

12) If you would like us to send your order to a different delivery address tick the relevant box and enter the address details now

13) If you are not registered and wish to do so now just enter your email address and password now

14) Click ‘Next’. Enter your card details carefully. We use Sage Pay to collect and process transaction information and your card details cannot be viewed by us. If we require a further payment for any reason, for example for extra postage to be paid, we will need to take your card details again. Sage Pay's security policy can be viewed here: www.sagepay.co.uk/policies/security-policy

15) Double check your order details. Tick to confirm you have read our Terms & Conditions. Click ‘Place Order' and your order will be sent to us

16) Print your Order Receipt Confirmation as a record of your purchase/s if you wish. You will also be sent an Order Receipt Confirmation by email to confirm that we have received your order

17) If extra postage is payable, eg. if you are outside of the UK mainland, we will email you with a price for this

18) You will be sent a further email when your order has been despatched

 

How to Register:

Registering only takes a few minutes and means that:

You will only need to enter your details once, and can easily edit and update them as you wish

You will be kept up to date about your order/s and can check the status of your current order yourself

Your past orders are stored and you can check back on them whenever you like

You can save items you are interested in, or wish to purchase at a later date, using the ‘Shopping List’ function. You can even make a ‘Birthday List’ using this same function

You will also be eligible for our loyalty discounts and special offers. These are only available for Registered users

 

Registering is for our customers benefit only. We do not contact customers unless they ask us to and will never pass any of your details onto a third party

 

1)     Click ‘Register

2)     Enter your email address. Your email address is case sensitive

3)     Enter a Password (perhaps your pony’s name?) The password needs to be at least 5 characters long and is case sensitive

4)     Complete your ‘Address information’

5)     Click ‘Create Account’

6)     An email will be sent to the email address you have supplied. Simply open this email and click on the ‘Complete Registration’ link. This will take you straight back to www.dinkyrugs.co.uk and you are now Registered and Signed In. This process ‘Activates’ your account and ensures that your details are kept secure

7)     Don’t forget to click ‘Sign Out’ when you leave

8)     Next time you visit, all you need to do is enter your email address & Password and click ‘Sign In’. You can then click on the ‘My Account’ button to access all your details and orders etc.

 

If you have any feedback regarding our website or the ordering process please feel free to contact us. If you are having any problems ordering or need any help please contact us:

email: sales@dinkyrugs.co.uk

Telephone: 01279 410300

--------------------------------------------------------------------------------------------------------------------------------

RETURNS POLICY & EXCHANGES

If you return a stock item to us within 14 days, in perfect condition, complete with the original packing, we will be happy to exchange or refund it should it not fit your pony. Returns made after 14 days or soiled goods (with marks or hair on them) will not eligible for exchange or refund and will be returned at the customer’s expense. When trying rugs on your pony, always use an under rug or thin summer sheet. All goods must be returned in the original packaging and in the same new condition in which they were received. Please pack items carefully to avoid damage and enclose your completed returns note/packing list. Please send return parcels by traceable post or courier, as we cannot be held responsible for any returned items that go missing in transit. All carriage costs will be payable by the customer when exchanging items where the incorrect size has been ordered. Return carriage will only be reimbursed where goods are proved to be faulty or supplied incorrectly. Items that have been made-to-order, made to the customer’s own requirements and colours or with any alterations, embroidery or extras (leg straps etc.), or ordered especially for you, cannot be returned under any circumstances. Bits may not be returned once they have been tried in a pony’s mouth.